User Manual
User Manual
The HWD POS daily-use guide for store staff, organized by role.
HWD POS is the point of sale and management system for hardware stores. This manual is for all staff: sales, cashier, warehouse, purchasing, delivery, shipping, credit, finance and administration. It covers version 1.0.27 of the application.
Personal data and customer company names in the screenshots are hidden only to protect that information.
How to use this manual
Part 1 (General) is common to everyone. After it there is one chapter per role: read yours. If you don't see on screen an option described here, your role doesn't have it enabled: that is normal. What's new summarizes what is new in this version.
Part 1 · General
1.1–1.3 · Getting started
What HWD POS is, roles and key concepts.
1.4–1.7 · Sign-in and main screen
Signing in, search, inactivity and the help assistant.
Guide by role
A · Salesperson
Quotations, price requests, approvals and orders.
B · Cashier
Collecting payment, credit with signature, returns and closings.
C · Warehouse
Products, inventory, counts and damages.
D · Purchasing
Suppliers, purchase orders and receiving.
E · Delivery
Preparing and handing over paid orders.
F · Shipping and driver
Home delivery with the tablet.
G · Credit and account statement
Credit sales, payments and statements.
H · Customers
Customers, departments and business accounts.
I · Finance and reports
Reports and fiscal documents.
J · Points, coupons and discounts
Loyalty points, coupons and discount rules.
K–M · Administration
Users, cards, devices, settings and system.