Frequently asked questions

Question	Answer
I can't see a module from the manual.	Your role does not have it enabled. Ask your administrator for it if you need it.
The system asks me for an approval.	The action exceeds your limit. A supervisor must approve it in «Aprobaciones» (Approvals).
I can't sign in.	Check Caps Lock (⇪ symbol). If your status is «De licencia» (On leave) or «Retirado» (Retired), you will not be able to sign in.
My session closed on its own.	It was due to inactivity. Press «Seguir conectado» (Stay signed in) when the countdown appears.
I lost what I was quoting.	The quotation saves itself: look for it in «Cotizaciones» (Quotations) as a draft.
The register won't let me collect.	There is a line at 0.00 or a quantity with decimals on a product sold whole. The red warning says which one.
The signature QR doesn't open anything.	It is single-use and expires after 5 minutes. Request another code at the register.
The card won't let me sign in.	It may be suspended, lost or revoked, or its reader may not be registered. Tell the administrator.
I printed and nothing came out.	Check the chosen printer and «Impresiones» (Print jobs). If the queue is stuck, the administrator rescues it in «Sistema» (System).
The tablet says «Sin conexión» (Offline).	If there is signal, tell the technician. Meanwhile, deliveries are saved on the tablet.
The customer returns a product.	Caja Gerente (Cashier Manager) uses «Devolución» (Return); in a credit sale it is refunded as a credit balance.